Are you confident in your listening skills? In this module we’ll examine the power of listening and how it affects all our interactions. We’ll examine how body language, facial expressions, and tone of voice play into listening well, and the importance of listening when emotions are high. You’ll put into practice the strategies of good listening and list steps to incorporate these strategies into your relationships.
4 basics of good listening
Creating a good listening environment
Attentive listening strategies
Understanding non-verbal communication
How to listen when emotions are high
4 possible goals for any listening situation
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